Policies/Shipping

Shipping 

 Coronavirus (COVID-19) Update: During this current health crisis, we are committed to the safety of our customers and ourselves. All orders are packaged using rubber gloves and face cover. My shop and shipping areas are cleaned and disinfected daily, and ordered items will be wiped down before packaging. If you are especially concerned, I recommend a quarantine of your package for at least 24 hours before opening. Please be aware you may experience delays in the delivery of your package, as all delivery services must give priority to essential needs. If you have any concerns, please feel free to email me. 

*Items will be shipped in 1 to 5 weeks. Please expect delays because of the virus. I only ship on business days. This is only because I'm one person running my business. I only ship on Tuesdays and Thursdays.

CUSTOM ORDERS/MADE TO ORDER 

It typically takes me 4- 8 weeks to make custom or made to order items. I'm a one person show, so please be patient with me. I promise the wait will be worth it. 


*Domestic Customers (USA)*
I ship via USPS First Class and domestic customers typically receive their package within 3-5 days of mailing. The shipping fee includes tracking for all domestic orders.

* Iternational Customers*
International shipping is difficult to estimate because every country has different policies, so it's hard to know the exact shipping times. It can take up to two weeks or even up to a month. It depends on the countries police's and shipping and it's different for every country. I'm not responsible for any custom fees. Tracking confirmation is not always available for international orders and it rarely is at a reasonable cost, so I wont be able to include that for international orders.

*I am not responsible for anything lost or stolen in the mail while being shipped.*

*I can't predict how long your package will take to get to you once it's left my hands.


*Packaging*
All items come nicely packaged in a jewelry kraft paper box that is filled with moss or cotton and put into a bubble wrap package for extra protection.

 Christmas deadline for shipping is the 13th. If you order something past this date as a gift, I recommend you give them a receipt. 

Refunds and Exchanges  

I do not offer refunds, exchanges or store credit. All sales are final. My items are custom handmade one of a kind pieces. If you are truly dissatisfied with your purchase and something went wrong, please feel free to contact me. I will he happy to resolve any issues.

Payment

I accept Paypal, Visa, MasterCard, American Express and Discover. 

Seller Information Payment

All items are shipped from Rio Vista, California in the USA.